Frequently Asked Questions

Shipping

Currently we ship to Canada and the United States with exceptions to some rural and remote areas. 

Typically we ship an order within 1 - 3 business days. Keep in mind that if you place an order on Fridays we will not ship until Monday. 

For shipping within Canada our rates are $15 and $20 for shipping to the US. If you choose Xpresspost it is $32 for Canada and $38 for the United States.

If you buy more than $99 CAD worth of product then shipping is free for both Canada and the US!

Please note that Raspberry Cordial is not included in the free shipping offer and has a specific shipping charge due to the weight and packaging required. Raspberry Cordial is currently only available for shipping in Canada. 

When your order is processed you’ll receive tracking information which will allow you to follow your order until it finds it's intended home! Depending on how your order is being shipped, your destination, and the method you choose at check out here is a rough estimate of shipping times:

Eastern Canada (including Ontario & Quebec): 4-6 days Xpresspost or 3-5 days Standard

Western Canada: 4-6 days Xpresspost or 10-14 days Expedited

United States : 4 – 6 days Xpresspost or 10-14 days Expedited

We’re happy to say that we rarely encounter issues with melting when a product is in transit. However, conditions may be different when delivered to your door or in a postal box so we strongly encourage you to track your package and pick it up as soon as possible to ensure nothing melts. Especially when you order during summer months. 

Products

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

While not available online, we do carry these products and they can be found in store. We offer Sugar-Free chocolate sweetened with Sorbitol and Maltitol, Vegan/Gluten-Free Chocolate Bars, and Vegan Candy. Any Sugar-Free, Vegan, or Gluten-Free products have the corresponding sticker! To order these products please call our 15 Milky Way location at (902) 370-2697.

Our handmade products are created in Charlottetown, PEI. Our large factory is Located at 15 Milky Way, Charlottetown, PEI, C1E 2E2 and our smaller factory is located at 100 Queen St., Charlottetown, PEI, C1A 4B1.

Come visit our Charlottetown stores and wave through the viewing window where you watch us make the products right in front of you!

Most of our products should be enjoyed within 3-6 months. 

Products should be stored in a cool or room temperature area. For timelines about specific products please contact us at support@annechocolates.com

Nope, that would be silly! Our PEI Oysters are a mix of caramel and pecans enrobed in milk chocolate. They are a fan favourite! 

BUT If you're looking for real PEI Oysters we suggest Raspberry Point Oysters. Some of the best oysters you can get and they ship! (did we just rhyme?)

Yes! Our Anne's Divine Delights is the perfect mix of our best selling chocolates. It includes a mix of 21 chocolates, one of which is an ANNE of Green Gables Milk Chocolate Emblem right in the center. 

General

We love working with our wholesale partners and you can get access to special pricing and products when you work with us. 
You can fill out the form on this page or contact Amy at amy@annechocolates.com or by phone 1-902-916-0147. 

We love to help with weddings and events! With enough notice we can assist most large events. To place an order email support@annechocolates.com or call our Charlottetown stores directly to arrange. 

Sometimes! But you have to be a member of our FANNE Club to be included. You can sign up for free here. 
Check out our current openings here or email your resume to support@annechocolates.com. We're always looking for our next kindred spirit to join the team!
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Please note some of the deliciousness you are ordering is made in a factory with allergens. For more information, send us a note at lynne@annechocolates.com!